PRIVACY POLICY

1. Introduction

Citrus Cleaning Co. (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at www.citruscleaningco.com (the “Website”) or use our cleaning services (the “Services”).  This policy applies to all visitors to our Website and all clients who use our Services.

2. Information We Collect:

We collect several types of personal information from you, depending on how you interact with us:

Information You Provide Directly:  We collect information you provide directly to us, such as when you request a service estimate, submit a booking inquiry, create an account on our Website, contact us through our Website or by phone or email, or fill out a Service Agreement. This information may include:

·       Contact Information: Name, address, phone number, email address.

·       Property Information: Address of the property to be cleaned, size of the property, type of property (e.g., house, apartment, office), specific cleaning needs or requests.

·       Payment Information: Credit card details or other payment information necessary to process payments for our Services. (Note: We may use third-party payment processors who may have their own privacy policies.)

·       Account Information:  Username, password, and other information you use to create and manage your account on our Website.

·       Communications: Any information you provide in communications with us, including inquiries, feedback, or service requests.

Information We Collect Automatically: When you visit our Website, we automatically collect certain information about your device and your use of the Website, such as:

Log Information:  IP address, browser type, operating system, access times, referring website address, pages viewed, links clicked, and other information about your activity on the Website.

Device Information:  Information about the device you use to access the Website, including hardware model, operating system and version, unique device identifiers, and mobile network information.

Location Information: We may collect information about your location if you enable location services on your device.  We may use this information to provide location-based services, such as helping you find our services in your area.

Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior on our Website.  Cookies are small data files stored on your device that allow us to recognize you when you return to our Website.  We may use cookies for various purposes, including to personalize your experience on our Website, to analyze how our Website is used, and to serve targeted advertising.  You can control cookies through your browser settings, but if you disable cookies, some features of our Website may not function properly.

3. How We Use Your Information

We use your personal information for the following purposes:

Providing and Managing Services: To provide and manage the cleaning services you request, including scheduling appointments, processing payments, communicating with you about your service, and providing customer support.

Responding to Inquiries: To respond to your inquiries and requests for information about our services.

Improving Services: To analyze how our Website and Services are used and to improve their functionality and user experience.

Marketing and Promotions: With your consent, we may use your contact information to send you marketing communications about our services, promotions, and special offers.  You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Legal Compliance:  To comply with applicable laws and regulations.

Other Purposes: We may also use your personal information for other purposes that are disclosed to you at the time we collect the information or with your consent.

4. How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers:  We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email marketing, and customer service.  We require our service providers to protect your information and only use it for the purposes we specify.

Business Partners:  We may share your information with business partners who offer services that may be of interest to you.  We will only do this with your consent.

Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights or the rights of others.

Affiliates:  We may share your information with our affiliates for the purposes described in this Privacy Policy.

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Your Choices

Access and Correction: You have the right to access and correct your personal information.  You can update your account information through your account settings or by contacting us directly.

Marketing Communications:  You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies:  You can control cookies through your browser settings.  However, if you disable cookies, some features of our Website may not function properly.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.  However, no data transmission over the Internet or electronic storage method is 100% secure.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Website and Services are not intended for children under the age of 13.  We do not knowingly collect personal information from children under 13.  If you become aware that a child under 13 has provided us with personal information, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.  Any changes will be posted on this page with a revised “Effective Date.”  We encourage you to review this Privacy Policy periodically.

9.  GDPR Compliance 

If you are a resident of the European Economic Area (EEA), you have certain data protection rights, including the right to access, rectify, erase, restrict processing, and data portability.  Contact us if you wish to exercise these rights.  We will process your request in accordance with applicable data protection laws.  Our legal basis for processing your personal data is [Specify Legal Basis – e.g., consent, contract, legal obligation].  You have the right to lodge a complaint with a supervisory authority.

10.  CCPA Compliance

If you are a California resident, you have specific rights regarding your personal information, including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information.  Contact us if you wish to exercise these rights. We will respond to your request within 45 days.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Citrus Cleaning Co.

571-601-9555

Info@citruscleaningco.com

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

1. Functional cookies
   
   1. Functional cookies are used to remember the selections you make on our Site so that your
      selections are saved for your next visits;
2. Analytical cookies
   
   1. Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
3. Targeting cookies
   
   1. Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
4. Third-Party Cookies
   
   1. Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
5. Monitor user preferences to tailor advertisements around their interests.

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.